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HVAC, Refrigeration and air conditioning courses

Commercial Industrial Marine Offshore

Cancellation Policy

Training courses policy

Tradewinds accepts firm bookings through the Tradewinds Engineering LTD website – in making such bookings clients accept our bookings and cancellation policy.

Provisional bookings may be made but they must be cancelled or confirmed at least 28 days before the course date or else they will be considered a firm booking and so will be subject to our standard booking and cancellation policy.

Upon receipt of your booking confirmation form you’ll be sent an invoice for the course fees. Upon receipt of subsequent payment which is required in full prior to the start date of the course your place(s) will be confirmed. If we have not received payment we reserve the right to cancel the place from the course.

Payment must be made in pounds Sterling by cheque, credit/debit card or BACS.

Course Attendance

  • It is the responsibility of the individual completing the course booking confirmation form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form unless otherwise indicated.
  • If the joining instructions are not received, it is the responsibility of the individual who completed the course booking confirmation form to contact Tradewinds Engineering LTD to arrange for them to be reissued.
  • Failure to attend without notice will nullify a refund, since we will have incurred associated costs.
  • Tradewinds Engineering LTD reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee.
  • Tradewinds Engineering LTD reserves the right to make changes to the programme and reserves the right to refuse any booking.
  • If your behaviour is deemed to be unacceptable or causes damage your course may be terminated and you may be asked to leave the premises. No whole or part refunds will be made under these circumstances.
  • Tradewinds Engineering LTD does not store credit card details nor do we share customer details with any 3rd parties.

Important note: Tradewinds Engineering LTD acceptance of your booking brings into existence a legally binding contract between us under these terms and conditions.

Terms for Cancellation of the Course:

Wherever possible, delegates from the same company may be substituted, additional costs may be incurred. Cancellations will, however, incur the following charges:

Notice Period                                      Fee

More than 28 days                               Nil

14-27 days                                           25%

8-13 days                                             50%

Less than 7 days                                  Full Fee

Terms for Postponement of the Course:

Postponement of the course to a later date will incur the following charges:

Notice Period                                      Fee

More than 28 days                               Nil

14-27 days                                           10%

8-13 days                                             20%

Less than 7 days                                  25%